About octonomy  
At octonomy, we’re not a typical AI startup. We’re building big — backed by one of Europe’s largest seed rounds (€20M) to scale our vision fast and sustainably. Our mission is clear: we transform companies with the most intelligent digital workforce, enabling a new era of growth.

Our AI octo-Workers automate business processes with high reliability, strong security, and zero hallucinations. Leading customers already trust us — and we’re growing rapidly across Germany and internationally.

Your role
We’re looking for a hands-on Working Student in IT Support to keep our Cologne office running smoothly day to day. You’ll be the go-to person locally for practical tech support — from docking stations that won't connect to setting up new team members with their equipment. You'll work alongside our IT Operations Manager in Chennai to keep things running smoothly.

What you’ll do

• Provide first-level hardware and software support for Windows and macOS devices 
• Troubleshoot common office issues (docking stations, monitors, peripherals, printers, Wi-Fi connectivity) 
• Set up and configure laptops and accounts for new joiners (IT onboarding) 
• Maintain hardware inventory and support asset tracking (lifecycle, replacements, returns) 
• Handle support requests via ticket system and in person, ensuring clear documentation 
• Coordinate with the remote IT team on escalations and more complex incidents 
• Proactively identify recurring issues and help improve processes and office setup